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RECRUIT

Operation Manager

You will be assigned to the operations team and will be responsible for the following tasks as a manager while leading the team

Recruitment information

Business content you want to request

■Logistics
・Logistics and trade management (import/export, tri-nation)
・Inventory and warehouse management
・Relationship building with other departments, information collaboration, and project cooperation
・Liaison with external partners and various subcontractors
・Problem identification, solution study/planning/implementation
・Operations management
-Quality control and delivery management of orders
-Order confirmation and progress management from order receipt to delivery
・Sales management
・Sales management - Review/planning/implementation of measures to improve gross profit margin
・Daily operation planning related to delivery operations
・Order fulfillment for framing, wooden frames, metal fittings, etc.

■Customer support
・Customer support - Handling inquiries about products and orders by phone, email, and chat
・Experience in building and improving plans/processes related to customer service operations

■Artist Support
・Pre- and post-order inquiries by phone, email, and chat.
・Management of delivery dates for ordered artworks
・Experience in building and improving plans/processes related to artist support operations

Essential skill

・Experience in logistics or operations (2 years or more)
・Japanese communication skills are not a problem.
・Proactive attitude to investigate unfamiliar areas
・Good communication skills and team player.
・Ability to understand the functions and basic structure of spreadsheets that have already been created.

Experience in any of the following
・Experience in the field of product management in a distribution or warehouse environment / Experience in IT-based operation design / Experience in services for the to C market / Experience in trade administration

Preferential skill

・Experience in business operations for overseas markets
・Experience in EC and consumer goods
・Business level of English
・Knowledge and experience in the arts

Salary / Benefits

Employment status

Full-time employee

[Trial period]
Yes (3 months) *No change in treatment

Salary

We will decide according to your skills, experience and ability
*Salary increases based on performance

Work location

4-2-4 Nishi-Azabu, Minato-ku, Tokyo The Wall 3F

[Access]
10 minutes walk from Roppongi Station on the Toei Oedo Line or Hiroo Station on the Tokyo Metro

Working hours

Flex system (core time: 11: 00 ~ 15: 00)

Vacation / holiday

・Complete 2-day work week system (Saturdays, Sundays, and holidays)
・Paid holiday
・Summer vacation
​・New Year holidays
・Paid holiday
・Congratulatory or condolence leave

Welfare/Various systems

・Commuting Allowance
・Health insurance
・Employee Pension
・Employment insurance
・Workers' accident compensation insurance
・Health checkup
・Art purchase subsidy system
・Team lunch system

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